Since all orders are personalised, generally orders cannot be returned, unless there is a manufacturing error or product defect.
The personalised scarf invitation sample works as the master, and any corrections or change requests must be made based on this. After the approval of the sample, no additional changes may be done. The quality checks for the scarf invitations will be compared with the approved sample.
In the unlikely event of manufacturing errors or product defects identified for the scarf invitations differing from the approved sample, please contact By Biehle immediately. In this case, we will replace the defective scarf invitations or if there is not enough time, the defective scarves will be fully reimbursed.
Note, if you choose to skip the sampling process and only approve the digital file, you also choose to waive the right to make any changes to the scarf invitation after initiation of production.